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Modern Decor Direct

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Modern Decor Direct Policies, Terms & Conditions

Order Information




Order Information

Order Cancellation
To cancel your order, please give us a call at 800-879-1197 by 4:00PM PST on the same day that your order is placed. Orders that have been processed may not be eligible for cancellation. If the order is not cancelled on time, customer will be responsible for all shipping cost on the returned package.
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Product Availability
The availability of the product will be displayed on the product page. If a product is out of stock, the estimated availability will be posted. You may order the back ordered items. However, your order will be on hold and will not be shipped until the product is restocked.
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Order Status
A confirmation email will be sent to you after your order is placed. Once the order is shipped, you will also receive an email with tracking number and the instruction to track your package.
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Reseller Orders
Modern Decor Direct currently does not accept online orders from resellers. Please email our local representative at sales@moderndecordirect.com for detail reseller ordering information.
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Shipping Information

Shipping Method and Delivery Time

All orders placed before 2:00PM PST will be processed on the same day and shipped according to the availability posted on the product page. Orders placed after 2:00PM PST will be processed on the following business day and shipped accordingly. All orders are shipped via FedEx or USPS. Total delivery time = processing time + transit time. The Transit times are as follows:
Ground: 5-7 Business Days.
3 Day Express: 3 Business Days.
2nd Day Air: 2 Business Days.
Standard Next Day Air: Next Business Day.
For more accurate transit time, please visit FedEx transit time.
Modern Decor Direct will make every attempt to meet shipping deadlines. Please note that Weekends and Holidays are not considered Business Days. Please note that this verification process may result in a delay of shipment of order.
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Shipping Rate
Shipping rate is automatically calculated at the check out before the order is actually placed.
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PO Box, APO and FPO Addresses
FedEx does not ship to PO Boxes. A physical address will be required for all orders.
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International Orders
Modern Decor Direct currently only accept international orders from Canada. We do not accept international orders from any other countries.
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Will Calls
Will call orders must be picked up within 5 business days.
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Payment Information

Payment Method
Credit Card – Modern Decor Direct accepts all major credit cards including Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to enter the correct credit card billing address at check out. The incorrect information may cause a delay in processing your order.
Paypal – For our customers’ convenience, Modern Decor Direct accepts Paypal as the payment method. Please select “Paypal” as the payment method at the check out and submit your payment to moderndesignershop@gmail.com. Please be aware that we only ship to Paypal confirmed address. Please be sure to include your order number in the payment. Your order will be cancelled if the payment is not received within 5 business days after it is placed. Order will not be shipped until the payment is received.
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Address Verification
If you have provided the billing address that is different than what your credit card company had on file, your order will be on hold until the correct billing address is provided. If you are shipping your order to an address other than your billing address, your order may be hold and you may be required to provide further verification prior to shipment. We will email you to request this information. However, it is customer’s responsibility to contact us if you do not receive a status update within 48 hours. Please be aware that the verification process may result in a delay of shipment. Your order will remain on hold for 3 days, after which if we have not received a response to our requests for more information, your order will be cancelled. To avoid the credit hold, you may contact your card issuer to have your shipping address added as the alternative shipping address.
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Sales Tax
Sales tax rate of 9.75% on the cost of the product will be added to orders shipped to California addresses.
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Return Policy
1. All Modern Decor Direct products come with five years limited warranty. Modern Decor Direct will repair or replace any products that became defective during normal use.
2. Defects due to physical damage are not covered under warranty.
3. Modern Decor Direct will only accept returns of products purchased directly from Modern Decor Direct.
4. If the product is malfunction, please email our rma department at rma@moderndecordirect.com for verification prior on returning the products.
5. Refund will only be approved within 30 days of the delivery of the product. A RMA number has to be obtained before the product can be returned.
6. Shipping costs are non-refundable.
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Refund Procedure
1. Refund will only be approved within 30 days of the delivery of the product. A RMA number has to be obtained before the product can be returned.
2. Please read our return policy.
3. Please send an email request to our RMA department at rma@moderndecordirect.com Please include your order number, name, phone number, and the reason for the return in the email. During normal business hour, our customer service representative will reply with the RMA number and return procedure within 1 business day.
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Exchange / Repair Procedure
1. Exchange and repair will only be granted for defective products that were purchased directly from Modern Decor Direct and were within five years from the day of delivery.
2. Please read our return policy.
3. Please send an email request to our RMA department at rma@moderndecordirect.com Please include your order number, name, phone number, and the reason for the return in the email. During normal business hour, our customer service representative will reply with the RMA number and return procedure within 1 business day.
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Privacy Policy
Maintaining your privacy is critical to us. All of the information that are collected from our customers, including name, address, phone number, email address, and financial information, are used to complete the orders and as a communication tool with our customers. We do not sell customers' information to third parties UNDER ANY CIRCUMSTANCES.
All product names, trademarks, and registered trademarks are the property of their respective owners. Any use of copyrighted material or trademarks on this site should not be viewed as a challenge to those copyrights or trademarks.
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